Updated on 21st May, 2019
personal information, including in relation to the ZILINGO website at http://www.zilingo.com and
about an identified individual who is reasonably identifiable, whether true or not and
whether recorded in material form or not.
disclose to ZILINGO while using the ZILINGO website or App and intends to provide visitors/
customers to ZILINGO’s website and App with clear and complete information about the
personal information that is collected and the way that personal information is stored and
ZILINGO complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy
Principles (“APPs”) and any other applicable privacy laws when handling personal
information, and takes the protection of your personal information seriously.
ZILINGO does not sell products to be purchased by children under the age of 18, nor does it
intend to provide any services or use of platforms for children under the age of 18. We do not
knowingly collect personal information relating to children under the age of 18.
If you are under 18 years of age, you can use our website only by involving your parents or
contact us at the email address or phone numbers mentioned below if you have any
questions or concerns. You are not required to provide your personal information to us.
However if you do not provide us with all the information we request, we may not be able to
provide our services to you, deliver our products to you, or respond to your queries.
THROUGH” OR SIMILAR STATEMENTS AVAILABLE IN ZILINGO REGISTRATION, YOU
AND YOU HAVE AGREED TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL
What information we collect and why:
ZILINGO only collects personal information wherever it is essential to us and where it is
relevant to our contract and operations so as to be able to provide you with the best
experience and service.
The types of personal information we collect from you may include:
2. bank accounts and payment details including via payment gateway;
information, and browsing behaviours using “cookies” on the ZILINGO website for the
purposes of operating an efficient online service and tracking the patterns of behaviours of
visitors of the ZILINGO website. Although you can usually modify your browser to prevent
cookies use, if you do this, the ZILINGO website may not work properly for you.
ZILINGO may also choose to use Google Analytics features of Display Advertising, including
but not restricted to the following: Remarketing, Google Display Network Impression
Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics
and Interest Reporting. However, you can use the Google Ads Settings
(https://www.google.com/settings/ads), to opt out of Google Analytics for Display
Advertising and customize Google Display Network ads.
Disclosure of personal information:
ZILINGO may disclose your personal information for the purpose for which it was collected,
or for a purpose you consent to, or if we are authorised or required by an Australian law.
ZILINGO will not sell, share or trade your personal information collected online with third
parties, except in the case of relevant information being passed onto our third - party
logistics, administrative or technical partners such as third party data storage providers, or
third party payment partners as necessary to process your order, payments and delivery, or
to others in order to comply with our legal obligations.
Personal information collected online will be disclosed to related companies within our
corporate group for internal use only.
Some of the recipients to whom we disclose your personal infomartion may be located
outside of Australia. The countries in which the recipients are likely to be located include
If you consent to receiving direct marketing from us in order for us to tell you about our
product, service, promotions and offers that we think may be of interest to you, we may use
your personal information to contact you by mail, telephone, email or SMD to provide you
with direct marketing. You can unsubscribe or opt out of receiving future marketing at any
time by contacting us using the unsubscribe function in the message or contacting us on the
Integrity of personal information:
ZILINGO will also take such reasonable steps to protect and safely and securely store the
personal information we collect and hold. We do this by:
● restricting internal access to personal information to ensure only relevant personnel
● using firewalls and altering and monitoring systems to prevent and detect intrusion
● restricting third party access to your personal information unless absolutely
● not retaining your personal information for any time period longer than required to
fulfill the above purposes.
All payment related data is encrypted as per our third party payment partners’ policies. For
further information, please contact our customer happiness team as detailed below.
If you believe that the personal information we hold about you has been subjected to any
misuse, or unauthorised access, modification or disclosure, please let us know so we can
investigate and take appropriate steps.
If ZILINGO holds personal information about you that is no longer needed for any purpose
for which we are permitted to use or disclose it, we will take reasonable steps to destroy or
permanently de-identify that personal information.
Access to and correction of personal information:
By accepting these Terms and Conditions you agree and accept that all information
provided by you will be true and accurate and will be kept up to date and that you will
inform us of any changes in the same, which you can do by accessing your ZILINGO Account.
Information related to your orders is stored with us, but for security reasons, cannot be
retrieved directly by us. However, you may access this and other account
related/marketing/promotional information (subject to certain legal exceptions) by
contacting us, or logging into your Account on the App. If a legal exception applies and we
decide not to provide you with access to any personal information we hold about you, we
will advise you of the reasons for our decision and how you can complain.
In case you wish to add or delete or update your Personal Information please write to us on
Contact Us and we will take reasonable steps to update or correct that personal
information. If we do not agree that your personal information needs updating or
correction, you may ask that we attach a statement to this effect to our record.
Complaints and queries:
Please let us know if you have any concerns or complaints about the way we are handling
your personal information so we can address them by using our contact details below. If you
make a complaint we may need to verify your details and request further information in
order to respond. We will provide a response within a reasonable period of time.
If we are unable to satisfactorily resolve your concern or complaint, you can contact the
Office of the Australian Information Commissioner ( OAIC ). To make a query concerning your
privacy rights, or to lodge a complaint with the OAIC about how we have handled your
personal information, you can contact the Information Commissioner’s hotline on 1300 363
992 or visit the OAIC website at www.oaic.gov.au. The OAIC has the power to investigate the
matter and make a determination.
Third Party Websites:
The platform can contain links to other websites operated by other parties, such as business
affiliates, traders, or payment gateways . We are not responsible for the privacy practices of
applies from the website to determine how they will handle any information they collect
Further, ZILINGO may choose to use Remarketing with Google Analytics to advertise online
thirdparty vendors, including Google, may show ZILINGO ads on sites across the Internet.
ZILINGO and thirdparty vendors, which may include Google, use firstparty cookies (such as
the Google Analytics cookie) and thirdparty cookies (such as the DoubleClick cookie)
together to inform, optimize, and serve ads based on visitors’ past visits to ZILINGO, as well
as report how ad impressions, other uses of ad services, and interactions with these ad
impressions and ad services are related to visits to ZILINGO.
in our sole discretion. We will endeavor to ensure that any changes to this policy will be
made available immediately on the website and/or mobile application. By continuing to
access our services following any changes, you will be deemed to have agreed to such
time, in whole or in part, you must not access our services including the ZILINGO website
to request access to your personal information, correct or update your details or raise any
privacy concerns you may have, please contact us at
Zilingo Pty Ltd
Address : 20-40 Meagher St, Chippendale NSW 2008, Australia
Attention : Operations Manager
Email : email@example.com